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To return your item, please complete Return form within 14 days after delivery of your order. You will receive a Return form with your purchase. All returned goods must be delivered at our warehouse after 30 days of delivery date.
You may also download Return Form here.
You may return one or more products.
We have created a very easy return procedure in order to make your online shopping experience pleasant, even when you are not fully satisfied with your purchase.
You can return any item purchased on our store within 30 days from the delivery date. Here’s how:
Make sure all products are exactly as you received them, with the identification tag and seal still attached. Prepare your package for return shipping within 14 days from the delivery date of your order.
Please attach the following documents to your returning item:
Fill out the Return form during 14 days from the delivery, send it to our e-mail: firstname.lastname@example.org in order to get a Return Number for your purchase.
Send your parcel using any courier at your preference. Shipping charges for products to be returned shall be covered by the customer. Make sure you use the courier which insures that parcel will arrive to our warehouse within 30 days from the day when you have received your order. Returns can only be made by post to the following address:
Kengaraga str. 1, Riga,
Your return will be accepted within 3 working days from the delivery date at our warehouse. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you.
We cannot accommodate exchanges at this time
Send your return from the same Country in which you placed your order. We will not be able to accept returns from different Countries.
Fill in 5 copies of the Returns Proforma invoice with item description and unit value, which you can copy directly from the delivery note you have received in your package. These forms are necessary for Customs clearance.
You can download an empty copy here.
Due to customs restrictions items should be sent back from the same country they were delivered to.
If the product has been started to be used, the buyer acknowledges that the purchased item corresponds to the criteria, and after using the product no returns are accepted.
Paragraph of Article 6 of the law №12 LR "Consumers Protection' Rights states that "the consumer is responsible for maintaining the quality and safety of goods during the period of implementation of the right to conscientious objection" and "VITOFASHION.EU" reserves the right to refuse a buyer to use the right of withdrawal from the purchase, if the product has been used and / or damaged if it is not in original packaging or packaging significantly damaged.
Product descriptions and images from the online store ''VITOFASHION.EU" are of informative purpose. Using the information obtained can not be held for a legal obligation between the visitors and the creators of the online store. Prices and products offered by the online store may be changed without notice. We do not guarantee the complete accuracy of the information available.
Right to refuse to purchase from the online store "VITOFASHION.EU" regulated by Cabinet regulations LR Nr. 207 "Regulations on Distance Contracts."